Aqua Voice Privacy Policy
Effective Date: May 22, 2025
Introduction
At Aqua Voice, we are deeply committed to safeguarding your personal data. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you access or use Aqua Voice's website, desktop applications, and related services (collectively, the "Services"). By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect personal data to provide Services. This information includes:
- Account Information: When registering for Aqua Voice, you provide personal details such as your name, email address, billing address, and payment information. We use this information to manage your account, process payments, and provide customer support.
- Transcript Data: Aqua Voice provides transcription services that process audio inputs. We may securely store transcript data on our servers to the extent necessary to facilitate synchronization across devices when such features are enabled. In cases where synchronization is not required, transcript data is not collected; however, session metadata including timestamps, device type, and performance metrics may still be collected.
- Technical Information: We collect technical data such as IP addresses, browser type and version, operating systems, and performance metrics. This information assists us in improving functionality, security, and overall user experience.
How We Use Your Information
We utilize the personal data we collect for purposes including but not limited to:
- Delivering and maintaining our Services;
- Communicating with you regarding your account, service updates, security alerts, or customer service inquiries;
- Preventing, detecting, and addressing security incidents, fraud, or other unauthorized or illegal activities;
- Complying with applicable laws, regulatory obligations, and enforcing our terms and policies.
How We Share Your Information
We share your personal data only under clearly defined conditions:
- Service Providers: We engage third-party service providers to support essential business operations, including hosting services, payment processing, customer support, and data analytics. These providers process your information solely in accordance with our instructions and maintain strict confidentiality.
- Legal Compliance and Protection: We may disclose your personal data if legally required or if we believe that such disclosure is necessary to protect the rights, property, or safety of Aqua Voice, our users, or others; respond to lawful requests from public authorities; or comply with judicial proceedings or legal processes.
- Consent-Based Sharing: Beyond the scenarios described, we will only share your information with third parties if we obtain your explicit consent.
Data Security
Aqua Voice implements robust administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Your Rights and Choices
You maintain certain rights concerning your personal data, including the ability to:
- Access, update, correct, or request deletion of your personal information;
- Opt-out of receiving promotional communications;
To exercise these rights, please contact us using the details provided below.
Children's Privacy
Our Services are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13 years old. If we become aware of collecting such data, we will promptly delete it from our systems.
Changes to This Privacy Policy
We reserve the right to periodically update this Privacy Policy. Any revisions will be posted prominently, with the updated effective date clearly indicated. We encourage you to regularly review this policy to stay informed about our privacy practices.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us via email at support@withaqua.com or join ourDiscord.